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T-Mobile UK make me a very happy chappy!

It’s upgrade time for my T-Mobile Flext Contract, and I have been looking at new phones. The G1 maybe? The INQ 1 is awesome but I not so keen on the three contracts.

I popped into my local T-Mobile shop and asking what was showing up on my account for renewing, and basically I was told I could take a £10 discount for the next six months or untill I decided to upgrade which ever was sooner. Not all customers are eligable for the £10 discount some will get £5, I am unsure of how it is calculated.

I was cautious at this point, I thought I would be agreeing to another 18 month contract and also I did not want to loose my extra add ons (unlimited weekend calls and £5 loyalty discount), but I was assured by the salesman that this would not happen.

The £10 discount is a tactic to stall its customers on upgrading until after Christmas, however you have to ask for it. So if you are due to upgrade in the next month or have an upgrade pending I definitely recommend you to pop into store.

On another related note for those of you who are paying £7.50 for web and walk as an add on, ring up customer care and ask to move onto a wnw tariff. This drops the price of web and walk to £5.

I love it when staff in stores and on the phone are 100% honest with you, and are nice to you. I want to personally thank the member of staff who served me in the Manchester City Centre Branch.

The best thing is I am now paying £20 a month for Flext 30 with unlimited weekend calls and web and walk.

T-Mobile UK you officially rock!

13 replies on “T-Mobile UK make me a very happy chappy!”

Except they stung me for £10 in call diverts to Spinvox in just a few days last month. Sure it's in their T&C's but… why can't I use my bundled minutes…? I'm saving them money by reducing load on their voicemail system!

Sad… 🙁

@Whatley: Will do. Appreciate it's not a SpinVox issue – this would happen if I diverted to any number 🙁

@Ewan: Er…. It's not – they've got my primary number (in use for ~8 years) which I don't want to abandon. I suppose I could just pay-up and leave, but that will cost me about the same in paying off the contract as I'm being stung for diverts.

this is a good offer we are doing. your contract end/upgrade date STAYS the same you just save money for 6 months and with the N97 due in the UK around then (not sure what networks are taking it) why not take the saving and put it towards a N97 or other new phones coming next year 🙂

this is a good offer we are doing. your contract end/upgrade date STAYS the same you just save money for 6 months and with the N97 due in the UK around then (not sure what networks are taking it) why not take the saving and put it towards a N97 or other new phones coming next year 🙂

@Whatley: Will do. Appreciate it's not a SpinVox issue – this would happen if I diverted to any number 🙁

@Ewan: Er…. It's not – they've got my primary number (in use for ~8 years) which I don't want to abandon. I suppose I could just pay-up and leave, but that will cost me about the same in paying off the contract as I'm being stung for diverts.

this is a good offer we are doing. your contract end/upgrade date STAYS the same you just save money for 6 months and with the N97 due in the UK around then (not sure what networks are taking it) why not take the saving and put it towards a N97 or other new phones coming next year 🙂

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