Excruciating Orange
A little while ago I solicited you all for feedback on your mobile provider experiences. Generally speaking they’re all as bad (or as good) as each other. Find someone who loves T-Mobile, and I’ll present someone who hates them. Find someone who thinks Vodafone rock and quick as a flash, there’s somebody within easy reach who thinks the total opposite.
I’m particularly interested in the experiences and opinions of any SMS Text News readers because we’re all, generally speaking, mobile people. If anything, our experiences should be slightly better since — logically — we know better, right?
😉
Justin from BuddyPing rose to the challenge and sets his recent Orange experience out for all to behold thus:
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I got my Orange phone 4 months ago (I know it was 4 months, because my data bill was £50 this month as the 3 month unlimited plan ran out without warning).
So 4 months on, and I still have not receive £100 from Orange.
£100 I hear you say, why would Orange give you £100!?
Well, as part of the deal of signing up, I was told that if I give them my old phone, they will credit my bill with £100. Problem is that, I still have not seen the £100 on my bill. I rang then 2 months ago about this, and Orange help desk told me I had to get in contact with the shop I bought it from as it was a deal with the dealers and not with Orange.
Problem is of course, I bought it from an Orange shop! So does Orange not own their shops ?
Anyway, I digress, I rang the shop, gave them the IMEI number of the old phone I gave them and was told "it is now on the system". But of course, 2 months later, nada, nothing whatsoever.
And here is the kicker…
I have stopped using my Nokia N80 as I lusted after my old Treo 650, you know, keyboard, PalmOS (REALLY nice and fast!), IM, Email and it just bloody works. One of the main reasons I got the N80 was that it looked nice, was Symbian, 3G, video, the whole thing!
Well, my Treo 650 is 2.5G, has a camera and that is it, and I love it.
Orange well and truly sucks, drops my 3G connection, looses calls and basically is the shitest operator I have ever had.
Rant over!
Oh and I have to say, Orange is shite again because, I have had 5 or 6 companies ringing me on my new number saying something like:
Them: "Hello, is that Justin Davies"
Me: Yup
Them: "Hi, we understand your contract is up for renewal soon"
Me: "Uh, no, this is a new mobile you are calling me on"
Them: "Oh, ok, sorry to bother you"
*click*
Now, has Orange listed me in their public directory ? Why was I not given the option to "opt-out" when I signed up ? I would have told them to shove it up their arse if I had known that.
I am utterly pissed off with Orange and have 9 months left to go. JOY!
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Enjoy Justin 😉
If you’ve had an interesting experience with a mobile operator recently, I’d like to know. Take a few minutes and knock it out in an email to me at ewan@smstextnews.com so I can tell the world.
