For the last few days I’ve been getting calls from 0800 358 4487. They never leave a voicemail. They never send a text. I thought it was the 3UK sales team and today, when they called for the fourth time, I was able to pick up. And yes indeed it was a nice Indian chap […]
Tag: 3UK
So I estimated it would take about 20 minutes for me to cancel my old iPhone 4 account. I wasn’t far off! It actually took just under 17 minutes to complete the termination. (You can read the background here.) The chap I spoke to in “Customer Options” — I think it was called — was […]
I’m about to phone 3UK. I have to cancel my existing iPhone 4 account. It’s got about 8 months to run and I need to simply pay off the balance and close that account. Because I opened another one to get an iPhone 4S last month. I wanted to extend the existing one, however the […]
If you’ve been following my interactions with 3UK, you’ll know that in order to get an iPhone 4S, I had to take out a new contract with them, rather than upgrade the existing iPhone 4 agreement that still has about 8 months left until it expires. This is all well and good. It’s just a […]
I’ve got news in from 3UK that you might want to have a look at. Instead of doing the re-writing thing, I reckon their update deserves publishing in full. Here we go: Smartphones and Facebook helped to drive a massive 500% surge in New Year’s Eve handset data in just 12-months, according to mobile firm […]
This is one of those posts that’s about to get really, really popular across the mobile operator community. I know this, because previous ones on similar subjects have phenomenally high readership rates from the various operator areas such as Newbury, Maidenhead, Slough and so on. And executives call me about them too. It is with […]
I just had a phone call from 3 again. Do you remember last time, they phoned to offer me a special deal. The deal was something like X minutes, X texts, for £15 a month. I remember last time telling them, “No thanks, but I’d very much like to buy an iPad from you,” (and […]
I just received this email from a senior executive working in the mobile industry. Have a read. It is pretty shocking: I’m stunned. I just called 3UK *Business support* from a random landline and got the PIN on my voicemail changed, using just the info on my business card. All they asked for was my […]
No one has my 3UK iPhone 4 number. I don’t tend to call people on it. Instead I use it as a data consumption and creation device. So when an 0845 number called just a moment ago, I thought it might be 3UK calling. It was. The chap calling was one of those highly proficient, […]
I sound like a broken record when it comes to the 3 MiFi units. I’m use mine every day, especially when I’m driving (or, being driven, I should say) up and down the M4. The signal is just brilliant. Obviously the Deltenna WIBE is the daddy but in terms of ultimate portability, the MiFi combined […]
It’s gone midday in the UK so it’s time to out this story as an April Fool! Well, goodness me. This one is a market mover and simply unbelievable! This morning Nigel Smith, Group Chief Executive of HSBC took to the stage to announce the purchase of the UK’s smallest mobile network operator, 3UK. It’s […]
Fresh from Barcelona, it was nice to be back in the heavily connected HSPA+ (or is that HSPDA+?) United Kingdom for a few days. Alas now I’m off to Paris. Which means I’m doing about 120mph+ on the Eurostar right now. I’m in the United Kingdom at the moment (barely — the Channel Tunnel is […]