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Operators Opinion

UK operator 3 tried to flog me some stuff today

“Hello, is that Eeee-wan Mak-Lee-od?” said a voice from rather far away. It felt like a call from India. “Yes it is,” I answered. “Hello I’m calling from Three, your mobile service provider,” continued the chap. “Good afternoon,” I replied. I listened to the offer. “We’d like to offer you a discounted rate on anything […]

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News Operators

Andrew Scott on The Curious Case of Johan Nordstrom

In 1901 a Swedish immigrant to America called Johan Nordstrom, founded the Nordstrom department store. In 1975, by now a national chain, a Nordstrom customer walked into one of their stores to return a set of tyres he’d bought. The salesperson gladly took back the set of car tyres and gave the customer a refund. […]

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Operators

Is it official then, there’s an Orange Response CS team for online?

It certainly looks like Orange have begun extending their Orange Response customer services assistance to the internet with comments posted like these: Hi there, I work for Orange and have checked this for you, and you should not be paying VAT on your final figure. If you want to drop me an email with your […]

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Operators

Orange is “committed to providing excellent customer service”

Here’s a tale of woe from Miss Charlie Waldren a semi regular reader here at Mobile Industry Review. Alas, Orange don’t have anything like Vodafone’s Forum Intervention Team so she is, I suspect, destined to roam the land without a response or a resolution. Have a read: – – – – – Orange is “committed […]