Categories
Operators

Vodafone UK is getting there with subscriber-led cost management

Congratulations are due to the team at Vodafone UK. They’ve been working hard at getting their subscriber-led data cost management systems operational. There is nothing worse than bill-shock for a mobile operator. In the past, mobile operators have had to spend millions on customer service agents to placate seriously annoyed subscribers phoning up about ridiculous […]

Categories
Devices

Free iPad on contract this weekend from Vodafone

I went into the Vodafone store this evening in Bracknell to get a new microsim for one of my numbers. As the lady was processing the sim update she asked I would like a free iPad. “I notice you have one on your account already,” she prompted, “Is that an iPad 2?” “Yes,” I confirmed. […]

Categories
Opinion

Vodafone + BT Openzone = Umm?

I am a Vodafone customer. Three SIMs: one mobile phone, and two iPads. The latter (apparently) come with BT Openzone access as standard (look, it says it on the website). They’re all registered to the same account and therefore, when I’m in a 2G area or, better yet, out and about with my laptop, and […]

Categories
Operators

Vodafone UK bites the bullet and bundles Euro voice/data/text roaming for £3/day

Vodafone has bitten the bullet. And it’s brilliant news for the consumer.  From today (as Dan from CoolSmartPhone reports), you now only need to pay £3 per day and everything will be priced at your standard UK price plan rate.  As Dan points out:  So say for example you are in sunny Spain for 5 days […]

Categories
Operators

Look how far we’ve got to go in this industry

I arrived into Miami this afternoon and got this message from my operator of choice, Vodafone: Welcome to The USA. Calls cost 135ppm to make & 100ppm to receive. SMS 35p + your home rate & pic msg 37p. For your £5 per day you have 25MB of data, then it’s £3 per 1MB. Click […]

Categories
Operators Opinion

Another year and nothing’s changed with roaming to the States

Who says that mobile operators can’t innovate their way out of a paper bag? Me! I’ll tell you why. That’s me at BlackBerry World in Orlando once again. I think it’s my third year of visiting. And every year, I’ve experienced the same disbelief. Why has nothing changed? Why is roaming so stupidly expensive when […]

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Devices Operators Opinion

So, Vodafone: What are you going to do about my iPad 2?

This is the on-going problem with the mobile industry — and more specifically, subsidies. Last year Vodafone sold me an iPad 2 for £26 per month on a 24-month contract. This was on July 27th, 2011. So by my rough reckoning, I won’t be free to ‘upgrade’ that until July 27th, 2013. Or somewhere thereabouts. […]

Categories
Operators

Being ripped off by one of Vodafone’s sales agencies: An outrageous example

Goodness me I’m shocked by what I’m about to narrate to you: It’s a tale of woe, desperation and sleight of hand and it involves: a) A relative of mine b) One of those ‘independent phone specialist’ agencies who cold call you regularly c) And the great company of Vodafone I should point out now […]

Categories
News

Buying a Lumia 800? Get it on Vodafone and take their Data Test Drive

The other day I briefly wrote about Vodafone’s new Data Test Drive service. I’d seen a sign outside the Vodafone shop in Richmond and liked what I saw. I like the innovation. Someone at Vodafone has clearly been drinking some Mountain Dew. Here’s how it works. You sign-up for a new smartphone contract at Vodafone. […]

Categories
Operators Opinion

For just a moment, I wondered if Vodafone had done something exciting

I picked up Nirave’s post earlier about Vodafone introducing changes to it’s monthly price plans. “Goodness me,” I thought, “Perhaps this is it?” With baited breath, I waited as the Vodafone page loaded. Ah. Turns out that from the 11th of October, Vodafone will be increasing the costs of out-of-bundle services for all their contract […]

Categories
Devices

My live test of the Vodafone store in Bracknell

My wife’s iPhone 4 is borked. It fell off a sofa on to a wooden floor. This caused a huge crack in the screen. I therefore needed to get it fixed. My wife popped into a Vodafone store recently and they explained it would cost at least £150 to replace the screen. Fair enough. My […]

Categories
Devices Operators

HTC EVO 3D: Not Vodafone UK, but possibly other territories

Now then, I’ve had quite a few emails from readers hunting for the rather gorgeous HTC Evo 3D phone on Vodafone UK. The operator *was* going to range it, however plans have changed. You won’t get it in the UK via Vodafone. However the company’s representatives point out that if you’re abroad, living somewhere with […]