Archive for the ‘Opinion’ Category

An Inconvenient PR Truth

Thursday, January 28th, 2010

I came across this on SteDavies’ site. It’s a video by release delivery specialists, RealWire.

The key points?

- 1.7 billion irrelevant press release emails estimated to be received in total each year by UK and US Journalists alone

- 78% of press release emails are received by Recipients to whom they are irrelevant

- 55% of Recipients have taken action to block a sender of news

An Inconvenient PR Truth from RealWire on Vimeo.

There’s only one absolutely ridiculous agency that I’ve actually sent straight to my trash bin automatically. Everything else, I glance over.

Then I star it — because, to be honest, as long as it’s half interesting, I may well use it.

Then I usually go and get really busy earning money elsewhere.

Then I panic because I thought I had some things lined up I was going to write about (those starred items).

Then I write my own stuff because it was quicker and because those starred items are now on my third page of Google Mail (the equivalent of the graveyard) because I’ve had even more half interesting press releases come in. That I star.

And I think about…

Then I go and make proper money advising investment banks, venture capitalists, entrepreneurs and building my own businesses.

The one hugely misplaced assumption that most PR make about me is that I’m here to provide a service level to them — like the chap at the mainstream media publication is. Obviously he’s paid to bang out five pieces a day. About whatever.

I reckon about 15% of the stuff I publish originates from a press release sent to me by someone I don’t ‘know’ or have some kind of relationship with. I’d then go so far as to suggest perhaps 25% comes from PR that I know and trust.

The balance — around 60%, I make up myself.

I’d love a lot more assistance from PR. For example, I thought of sending out an announcement to the various PR lists asking them to send me some feedback on the iPad. The concept is sound — they would go back to their clients and ask them to pen 250 words on the iPad. They’d then send that to me. I’d integrate into a wickedly interesting piece. Everybody wins. I haven’t had to do a ton of chasing to 20 odd executives directly, they look good in front of their clients, their clients are happy because they’re published — and I’m delighted because I can deliver good stuff to the audience.

I didn’t bother doing this because the sad reality is that, despite spelling out what it is you’d like to read (at my best guess), I’ll either be sent nonsense, or nothing at all. Or I’ll get it next week. Not because of the PR being slow, but because the client doesn’t bother responding. Worst is when I’m sent something almost irrelevant. For example, a comment on the iPad by someone who manufacturers paper towels. Not quite in the zone for Mobile Industry Review.

It’s such a frustration watching more public relations professionals do their jobs.

Do you remember we used to do a newsletter years ago? In that newsletter, I liked to put in little bits of news. Every week I’d email perhaps 300 PRs asking ‘have you got any news’.

I used to expect being sent wholly irrelevant stuff as a result but goodness me. The amount of PRs who simply wrote back ‘no, nothing, sorry’ used to shock me. It was generally because they’d hit their press release quota for their client contracts and were sitting pretty. Or they’d finished doing the ‘hours’ for that particular client I was emailing about so they didn’t need to do any thinking.

They’re very good at being proactive. Try asking a PR if they’ve got any news. 95% usually respond ‘no’. The smart 5% will generate something. They’ll rustle up something within 10 minutes: A new hire, a bit of product feedback, an anecdote for one of their clients.

I used to keep a list of PRs who wrote back ‘no’. Most of them worked for agencies who routinely bill 7,500+ month to their clients. So whenever anyone needed a PR company recommendation, I’d know precisely who suggest avoiding. If you need a recommendation, let me know.

Now, though, the newsletter is just me. Speaking of which, I had a break last week. This week the topic is — predictably — about the iPad.

What’s the best backpack a geek can buy?

Wednesday, October 28th, 2009

Who makes the world’s best backpacks (or rucksack as we call them in the UK) for (mobile) geeks? I’m looking for a recommendation.

You know, something that’ll carry a laptop, maybe even charge it via a solar panel, lots of pockets for phones and iPhones… integrated headphone loop or something like that?

What’s the absolute pinnacle?

Any ideas?

PRs: Please don’t send me anything using Newscom

Thursday, October 22nd, 2009

If you’re a public relations professional, you probably use a company to do the broad distribution of your press releases and materials.

One company, Newscom, really, really frustrates me — and I thought I’d lend a bit of insight.

I’m working on a post about a wristband tag that patiences would wear in hospitals. It enables their location to be tracked precisely by WiFi.

I found out about this from a press release emailed to me that features photographic links. So far so good. There’s a picture I’d like to use.

The PR has helpfully included the link for the photo in their release text.

They’re using this absolutely rubbish service, Newscom, to host the imagery though.

I clicked on the supplied URL for the photo:
http://www.newscom.com/cgi-bin/prnh/20091014/363009

That takes you to this page:

The photo, as you can see, has got bollocks newscom branding all over it. I suspect this was relevant about 10 years ago when people wanted to control access to ‘official photography’. Hence the watermark. I can’t get the un-watermarked version unless I login.

I have a login. Somewhere. I can’t remember the details. To GET a reminder of my details, I have to email a support address. You know, like being back in 1995 again.

I just don’t have time to arse about.

Newscom, alas, appear to be in the dark ages. Almost every other press release service — RealWire for example — just provide you the images right there and then. You can pick’em up free of watermarks or any other time sapping rubbish and get on with the writing of your post.

I want to point out to every marketing/PR executive reading that if you’re including Newscom as a method of photo delivery for your releases, recipients like me will be getting mightily annoyed every time they want to actually pick something up and write about it.

Meanwhile, dear reader, I’ll be using this image in the post I’m writing:

Yup. That’s the only one I have the rights to use.

Total unmitigated bollocks, isn’t it.

It really is like being back in 1995.

Please either use a proper distribution service — maybe even a ’social media release’ function, or publish the images on your blog or something like that.

My post on the Ekahau wireless wristband is coming soon… complete with stupidly small photo.

Facebook: The big cheese of the mobile industry?

Thursday, September 24th, 2009

Hiten Shah’s retweet of this comment from @sbergel really made me think. Here’s the tweet:

RT @sbergel: Two billion pieces of content shared on Facebook each week – http://bit.ly/15tCdQ

The link leads to this InsideFacebook blog post on recently revealed statistics from Facebook.

So there are two billion pieces of content shared on Facebook each week?

So that’s 8 billion items a month. Or 104 billion items a year. Or, with the aid of a calculator, just under 200,000 items shared per minute.

Sheeeeeeeeeeeet! (to quote Senator Clay Davis’s catch phrase from The Wire)

Facebook announced at Nokia World a few weeks ago that more than 65 million people are actively using their service via mobile device. And when they say ‘active’, they mean it. I can’t quite remember the specifics, but it wasn’t some namby pamby ‘logged in this year means active‘ rubbish. It was within the last 30 days or something like that.

Looking at Facebook’s published stats, I find it fascinating to consider what’s coming soon.

Here’s the mobile section:

# There are more than 65 million active users currently accessing Facebook through their mobile devices.
# People that use Facebook on their mobile devices are almost 50% more active on Facebook than non-mobile users.
# There are more than 180 mobile operators in 60 countries working to deploy and promote Facebook mobile products

What’s going to happen when those 180 mobile operators have actually delivered something?

Where would we be if, for example, Orange’s Motorola DEXT (or ‘Cliq’ in the States) along with their MotoBlur offering (which integrates Facebook directly into the main phone apps), becomes a category best seller?

That kind of future is rather exciting to behold. Where will we be when a full 30 million Britons login to Facebook via their mobile device every day?

Is that possible?

Could we, conceivably, get to that stage, any time soon? I wonder just how many Britons, just as an example, have got a mobile data plan? It’s still a *real* problem for your average consumer who’s still accustomed to the sad reality of 4-5 pounds per meg data pricing.

Facebook came along at the right time. It’s Facebook — way more than any other brand today — that’s galvanising the masses.

“What, you mean I can Facebook on this?” is oft commented when I’ve seen people evaluating handsets in shops. Indeed it’s a popular tactic, to include that as a ‘feature’ when you’re selling some of the more capable handsets.

The company’s efforts to either directly develop (or heavily assist) in the design of a dedicated application for as many device platforms as possible has certainly been useful.

If you thought the rather bollocks looking Facebook widget on the N97 and N97 Mini were a little limited, fear not. I briefly met the chap from Nokia who’s part of a team working with Facebook to integrate it properly (and one would hope, wholly) into the manufacturer’s handsets. The huge consumer draw for status updates and photo sharing is lifting millions out of ‘mobile poverty’. When new handset time comes round, I’m anecdotally seeing tons of normobs (“normal mobile users”) prioritising the feature of Facebook as a key buying decision.

What’s more exciting for me is that these consumers aren’t buying the ‘here’s a bollocks widget’. A lot — again anecdotally — that I’m meeting and interacting with, are specifically choosing their handsets based on how *good* the ‘Facebook stuff’ is on them. Witness, for example, that rather brilliantly integrated Facebook for Blackberry app. There’s many a twenty-something female normob walking about the city of London now, sporting a new Bold or a Curve with Facebook continually on in the background.

This is exciting, very exciting. Because Facebook is showing the way for the consumer. What’ll be really, really interesting is if they make good on the rumours, the conjecture, the potential that many have been talking about for some time — a Facebook mobile platform and framework for applications (and services). You only have to look at what they’ve done with their latest iPhone App — have you seen the second screen ready for an array of Facebook-deployed mobile applications?

We shall see.

In the meantime I’m delighted by the fact that new mobile users, having got hold of their new Blackberry or their new [whatever handset] principally for the purposes of Facebook are, naturally, looking at other applications and services that might be interesting. Since they’ve dealt with the billing/data/worry nightmare that may well have kept them from experimenting in the past, I’d hope that the trickle-down effect will continue to grow and grow. So that once you’ve done your 15 minutes of Facebooking, you might want to go and download a mobile audiobook via GoSpoken or even book a flight, hotel or hire a car with ShopQwik (who, by the way, is doing a roaring trade on flights at the moment).

It’s all good. Nice work Facebook. More of the same, please!

Vote: Will you be buying a MiFi personal wireless hotspot device?

Monday, September 14th, 2009

This evening I’m off to check out the new 3UK MiFi personal wifi hotspot device from 3UK. It’s a different brand — Huaauuauwueiii, if memory serves — from the Novatel one I’ve been trialling recently.

I *LOVE* the Novatel one. I really do. (Check the video overview I did recently) I’m excited to find out more about 3UK’s offering.

Meanwhile, what do you think?

I setup a vote to get your impressions:

Will you be buying a MiFi personal wireless hotspot device?

Vote on the right-hand-side of this page!

Vote: Are you buying a Nokia Booklet 3G?

Tuesday, August 25th, 2009

I’ve setup a vote on the right-hand-side here on Mobile Industry Review to capture your perspective on the new Nokia Booklet 3G laptop coming soon (see yesterday’s post).

To vote, look over here –> and choose an option.

And here’s a nice picture of the Booklet as a reminder:

Carsten Brinkschulte, CEO of Synchronica, on Orange’s Social Life service

Thursday, August 20th, 2009

I had a note in from Carsten Brinkshulte, the CEO of Synchronica, who saw the piece we published yesterday on Orange’s launch of their ‘Social Life’ service.

Synchronica are all about sync — in particular, their Mobile Gateway (push email for everyone) and Mobile Backup services are being enjoyed by customers of many an operator. Social networking is naturally an area of interest for the company hence Carsten’s comments below:

I think this shows that carriers have understood the importance of social networking, but it also shows the limitations of the technical approach some solution providers are taking.

Orange said ‘Widget Player is currently available on the Nokia 6303, but it plans to roll out the application to more devices throughout the rest of 2009’.

How much sense does it make to introduce a solution that clearly is targeted at the mass-market of consumers and then make it available only on a single handset?

The client-based approach of many messaging vendors is drastically limiting the addressable market. Synchronica has always implemented a different approach using industry standards delivering push Email, synchronization and now social messaging to the native applications of a wide range of handsets – without requiring an additional client to be downloaded to the handset.

As a result, our solutions have a much larger addressable market and are better suited for the consumer sector which is categorized by a highly heterogeneous device landscape.

That’s a very interesting point. I took a look at the announcement and wondered that too, Carsten. I can only assume (and hope) that this the first of *many* Orange handsets that will go live with widget support.

Why mobile in the UK is like that scene in the Life of Brian

Sunday, August 2nd, 2009

I think, at least in the United Kindom, we’re still very much at that stage in the movie, the Life of Brian, where the Peoples’ Front of Judea ask “What have the Romans ever given us?”

The underlying assumption is that the Romans are rubbish. Until each of the ‘Front’ members pop-up with suggestions unhelpful to the broad argument, like the aqueduct, sanitation, roads, irrigation, medicine, education…

That’s how I felt the other day when I was standing amongst a group of friends of friends.

“What kind of new phone should I get?” a girl asked.

I did a quick analysis in my head and said, “iPhone”. I reasoned that she’d enjoy the interface, she’d love the apps, the maps, the user-interface — and that it would really blow her Nokia-N95-bearing-mind. And it’d be a good experience for her.

For me, for tech geeks, the iPhone’s almost Fisher-Price-like lack of background processing begins to annoy pretty quickly.

“Hold on a moment, that’s a monopoly!” declared a chap next to her.

The conversational attention moved to him as he ranted at the ‘grip’ wielded by Apple and their exclusive operators.

“Right, but the features, the potential, what you can actually DO with the device, it’s brilliant,” I argued, my underling point being that the device would actually increase the girl’s quality of life, in a small yet meaningful manner.

“All I need is to be able to call and text,” said the girl.

Somewhere, a pretty little mobile industry angel popped out of existence.

“Precisely!” said the monopoly chap, “It’s a monopoly!”

“Apple needed to do a deal with the mobile operators to get them to accept and implement ‘unlimited’ mobile data,” I explained, “Plus they needed to be able to install some software/services to deliver visual voicemail at the operator level, hence the initial exclusivity.”

The argument continued.

Before somebody mentioned ‘TomTom’ and the girl picked up, “Oh, maps on my mobile would be good.”

And almost immediately — exactly as per the script of the Life of Brian, everybody listening into the conversation started listing benefits of the iPhone. (Or, benefits of an advanced mobile platform, over and above the call/text basics).

Maps.
Sending pictures easily.
Train times.
Cocktail instructions. (Another chap promptly got out his iPhone, downloaded a cocktail video app and proceeded to follow the instructions to make a Caprina).

Here’s a video of that Life of Brian scene I found on YouTube:

To end the conversation, before we got onto more interesting discussion themes, I gave an illustration to how I’d used my mobile that day.

1. Alarm clock in the morning
2. Check train times
3. Find Thorntons chocolate shop in the High Street
4. See where my friend was, currently, with Google Latitude and rendezvous
5. Deal with some technical support perspective from a colleague via Facebook
6. Use the National Rail Enquiries iPhone app (priced at a steep £4.99) to ‘Find my next train home’ — a genius, genius offer.
7. Looked up and ordered a book on Amazon
8. Watched three episodes of The Wire
9. Listened to 60 minutes of Terry Pratchett’s Making Money audiobook
10. Took a photo and blogged about the fact that you can get an Entire Wedding Day Package for £1,799 at a venue in Billericay (walked by the poster).

At the end of my list, the chap didn’t say much for a few moments, before affirming that he, “Only wants to call and text on his mobile.”

Which is perfectly fine.

But the girl in question — and a few other on-lookers were sold. And they’ll be heading out to buy iPhones shortly.

The Great Unwashed — the mobile masses — are slowly realising that they don’t just need to restricted themselves to calling and texting.

There’s actually a lot more you can do with your handset…


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