Went to www.freshmobile.com this evening to try adding some more credit.
Woops. It’s actually www.freshmobile.co.uk. The .com site is one of those google-adsense-cash-pages. You’d think Carphone Warehouse would have got off their arse and found out who owned the site and chucked them some money, don’t you?
How many customers — like me — are automatically typing in www.freshmobile.COM and wondering what the hell they’re looking at?
Anyway, next problem: If you recall I’ve been trying half heartedly to put some credit on my Fresh Mobile handset. That’s the number you see currently on the SMS Text News blog. So pity help you if you text me. If you call me — and I answer — you’re ok. But if you text me, there’s no way you’re getting a reply at the moment as there’s no credit left.
I’ve been trying to login and sort it out. Every time I’ve done so it’s spewed some security error. Tonight I tried logging in and the system is down. Totally useless.
Their suggestion is that I go to a Carphone Warehouse store or phone their long winded automated credit card line. That’s the one where you’re kept on the phone for ages laboriously typing in 16 digit card numbers over and over.
It’s not good enough. When people want to pay you, you should make it reeeeeeeeeeeeally simple for them to do so.
Ergo, my Fresh Mobile number is dead.
It’s dead to me! 😉
Dramatic, eh?
My new SMS Text News mobile number shall henceforth by my much better looking Vodafone number: +44 7733 200 113. So if you’d like to call me, feel free. And if you want to send me a text, I will be able to reply 😀 In fact, if you’ve nothing better to do, send me a text and say hi, because I’ve got 1,000 free ones to use up.
Sir/Ms
Why do we have to be charged a call to find the balance on a Fresh mobile. It NEVER happened with other companys. one I had was a free number,another was *#10# then ring,it is unbelievable I have a cost to pay. Why does Carphone Warehouse have to be like this.Regards K.C.(Southport).
what a load of sh1t just topped up for 1st time online i only want £10 but its taken 3 lots of £10 WTF ?????????????????? will call them 2morrow and get money back or else!
I completely agree why should we pay to get our balance. Also my biggest moan is that you cannot use Fresh to roam. It says in the handbook that it would be available from last Nov. Now I’m told it won’t every be available, the only reason I got this Fresh was to be able to use abroad.
They tell lies.
Also have tried to save 10% by topping up on internet. Have now GIVEN UP.
Keeps saying there is a temporary error.