With regard to your request for comments on what people think of their own network…
… writes someone working with a well known mobile related organisation…
Vodafone have pi**ed me off lately, by telling me that MMS messages were included in my SMS bundle (one MMS being worth 3 SMS) which helped persuade me to renew my contract at the start of August, only to then send me a text two weeks later to say that MMS messages would no longer be charged for as part of a bundle, I’d have to pay separately… I phoned up to complain, and they said I just had to call back on September 1st, when the whole thing would be forgotten about, and things would go back to the way they were. Eh? You know what, I couldn’t be arsed.
I know they would’ve only fobbed me off again, and to be honest, I do get a bit weary of it all.
Do they want people to use their messaging services or not? I love sending an MMS now and again – I sent one to my friend just this week (of a cake I’d made which accidentally turned out like a pink glittery bum) despite the cost (I know it’s only a few p, but it still should be part of my bloody bundle) If they sorted out pricing, my poor mates would be inundated, revenues up for them, jobs a good ‘un.
This is where a Vodafone Blog Rep could sort things out. These companies really should have someone who can respond to these types of issues and mend the annoyance felt by this author.
There will no doubt be a perfectly reasonable explanation as to why that in-bundle offer was stopped, changed or ended and I’m sure they’ll have covered themselves with terms and conditions and notifications to all and sundry. It’s just unfortunate that this author had just renewed her contract when the in-bundle offer ended.
I reckon the author should summon up her patience, call Vodafone now and find out what the status is. I’m sure they’ll have sorted it out now.
I had same woes, in the bundle I have clear mention of MMS free but when I contacted vodafone they said MMS are free only for initial few months, then it is scrapped which is not in the contract
I can produce proof anytime…
Even If they are planning to charge, they should have atleast sent me some form of communictaion about their intention
I totally agree If business demands they need to change plan cost but not keeping the customers at dark, this is ridiculous
This did not happen to me but few of my colleagues are also victim of this 🙁