Got this text message yesterday from my brother:
I’m in Phones4U. The customer next to me spends 20 a week on Vodafone, so they’ve suggested putting her on a 70 a month tariff and charged her for a shit Nokia. But if her partner also takes out a phone, then they will get the handset free. What a load of shit.
Isn’t that annoying, when you’re in a phone shop and you overhear someone getting what you perceive to be less than stellar advice?
Sometimes I cna’t help it and I will interrupt and actually suggest alternatives 😉 It’s not good though, when you find that you seem to know more than the sales person does.
Have you ever experienced this?
Yes. All the freaking time.
I had these clowns (http://www.clubmobile.co.uk) call me on friday.
Wait – so I can trade my £37.50 W&W tariff for a £40 pound tariff with no data, 30 more minutes of use and 50 extra text messages AND get a brand new 3G phone WITH 20 minutes of video calling?
really? How did you get my number? Take me off your list – now.
I’ve had ‘words’ with a Vodafone rep regarding the difference between a SIM and a USIM. The words were short and condescending – and that was before I had the opportunity to speak.
Remember folks, its not about getting the right contract / handset for your customer, it’s about earning your commission!
More times than I care to mention.
Sometimes – when I’m bored of a lunchtime – I might take a wander in there (P4U) and see what drivel their sales guys/gals are going to try to feed me…
I’d agree. Like James, sometimes i’ve had enough of the Delboy Trotter style of selling in P4U and the lack of knowledge i come across in Carphone Warehouse so i take 2 mins out to go and ask annoying geek level details about their latest phones and tarrifs to test the waters and flumux the sales assistant… I think they hate me, but at least i feel a certain level of retribution 😉