Hot news in from an o2 subscriber and regular SMS Text News reader who has been royally screwed by Messrs O and 2.
Do you remember a few months back when o2 was being nailed in the press for having an absolutely abysmal data policy? Well, a chap contacted me to say he’d got super service from o2. He phoned up, threatening to quit to another network because of o2’s silly data charges… o2 responded by offering him 75mb/month for a tenner.
Only………..
Well they didn’t quite mean that.
Not when the bill arrived.
It’s come flying in for 75 meg x £3(ish). £225.
What a stupid thing to do, eh? I’m sure it’s a billing error. The reader is understandably absolutely SEETHING with annoyance.
Do you know what’s needed right here? A Three Concierge. Someone that I can phone up, with the reader’s permission to say, “Hi Linda, it’s Ewan, listen, this reade needs a bit of help… he’s being screwed by o2 — will you sort him out a decent deal?” and then pass on his contact details.
But then Three don’t even get it. They’re busy staring, nose pressed to the window, watching all these triple rated customers walking straight past them and spending money with other networks.
There should be a Three blog-rep on this post demanding to know who the reader is, so that he can be offered a phenomenal Three deal.
Come to that, there should be a T-Mobile rep. And… heh… an o2 rep. Geez, that chap would be a difficult job.
Anyway, the net result?
If you’re an o2 customer, you really, really, really need your head examined.
And what’s more, you’re a chump for even giving the network the time of day. Even Goliath Vodafone has dribbled out is half-decent, half-annoying mobile data plan.
I’m an O2 user. I browse the web on my phone. I even did 90% of the development testing for that mobile social network I developed on my O2 3G handset (and that was a WAP site, loaded with graphics etc), so I was constantly browsing WAP.
And I’ve never had a bill over £80 in a month – including line charges and international calls. My typical bill runs to around £35 a month.
Now, I admit I don’t call people very often, and I dont’ send a lot of texts (except when I’m testing the SMS services I provide) – but I’ve never been hit with outrageous data use charges for any of the browsing or downloading of email I’ve done.
Maybe it’s just me 🙂