EasyCallRecording does-what-it-says-on-the-tin. You can record your outgoing and incoming calls easily with their new subscription service. If you work in an industry where call recording is legally required or if you need to regularly refer back to audio conversations you’ve had on the phone, their subscription service could be just what you’re looking for.
Here are the features:
– Record outbound calls to all UK and international numbers.
– Your own dedicated inbound telephone number to record incoming calls.
– Only £4.99 per month or £39.99 per year.
– Only 5.7p per minute for calls to UK landlines.
– Full access to our online portal to download, manage and publish your recordings
That looks like a good deal to me. I’m particularly enamoured by the fiver-a-month perspective — it would be rather useful for me to be able to record calls I make for SMS Text News for interview purposes.
But, if you’re not up for a long term commitment, EasyCallRecording also offers a straight-forward 0870 number service. 10p a minute from a landline, you call the system up, then type in the number you’d like to call and the recording begins. You can then get to the audio files via the online portal at www.easycallrecording.co.uk.
I particularly like the introductory text on their site:
Your telephone calls to your bank, your telephone provider, your builder – anyone you do business with – should be recorded for your peace of mind. Tell your banking advisor. Mention it to anyone who claims to deliver customer “service”. Inform the plumber who offers you a verbal quote. Or the builder who promises to meet “that” deadline.
“This call may be recorded” – five words that make a big difference. It’s amazing what happens when you say them.
Suddenly customer service representatives live up to their job titles. Call centre staff are super-polite and efficient. No longer are you passed from person-to-person, to another country and back again. Information provided is accurate and reliable. And, when you have grounds for complaint or dispute, you have the recording to prove your case.
No wonder it makes a difference.
I’m willing to bet it will make a substantial difference to customer service rep behaviour! Next time I have an issue, I’ll definitely try this out.