Archive | Operators

We pay close attention to the industry behemoths. Carriers, operators, MNOs, MVNOs — call them what you will — there’s no getting away from the fact that they’re instrumental. In this section we document everything from price plan changes to strategy announcements and good old double-barreled rants.

Live Chat Keyboard

TalkTalk focuses on improving chat-based customer service

It’s rarely a pleasure calling customer services for any company – long delays, a poor quality connection, and inevitably not achieving what you were trying to do in the first place. British MVNO operator TalkTalk seems to have recognised this, having conducted a customer behaviour survey that concluded that subscribers “increasingly prefer to self-serve online”, although there is […]

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Google announces death of mobile operator business model. Finally! [insert hope here]

On Day 2 of Mobile World Congress, it happened. The Earth moved. Mountains rose. Valleys shifted. Islands disappeared. All metaphorically speaking, you understand. Google has announced that they’re getting into the mobile network game. But don’t panic! Don’t panic Mr Mainwaring! You see, Google did the announcement quietly. It wasn’t a full scale Google I/O […]

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Is the BT and EE tie-up good for consumers?

By now, everyone who has been following the major news outlets will have heard that British Telecom has announced its plans to purchase UK mobile operator Everything Everywhere (EE) for a reported £12.5 billion. Confirmation of the strategic deal comes just months after BT was reportedly in talks to buy either O2 (owned by Spain’s Telefónica) or […]

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Who needs a landline telephone? 95% of UK households don’t

The home phone has had its day. The majority of UK households say they would not miss a landline telephone, preferring instead to use mobiles as their primary means of communication. The belief that a fixed line is essential is clearly an outdated idea. Landlines in business still have a place of course, and a physical line may be required for ADSL – but for […]

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4G networks in the UK – the state of play

With the rapid adoption of 4G networks across the world, people in the UK now have access to some of the fastest mobile download speeds on the planet. The move from 3G to so-called next generation networks (which netted the government £2.4 billion in the license auction) seemingly took forever and, despite differences in opinion about the term 4G, it’s undeniable that network speeds are […]

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Apple SIM: bad news for mobile operators?

Apple SIM quietly introduced Anyone who saw last week’s Apple keynote (where the company predictably introduced new iPad, Retina iMac and Mac Mini models) probably missed the moment when Apple quietly introduced its carrier-neutral Apple SIM in cellular versions of the iPad Air 2 and iPad Mini 3, in what could prove to be a disruptive move for the mobile industry. The Apple SIM […]

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I swapped to Three; I’m no longer a Vodafone customer

Five minutes was all it took to exit the relationship with Vodafone. I phoned up on Sunday and said I’d like to either renegotiate or get my PAC number. She immediately transferred me through to the right team, no messing around. Within a few moments I’d adjusted my wife’s mobile number to £13.50 per month. […]

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The writing is (was?) on the wall for Phones 4U

The FT is reporting that it’s more or less game over for Phones 4U: Phones 4U, the British retailer founded by entrepreneur John Caudwell that has spent most of last decade in private equity hands, has gone into administration. The company, which is owned by London buyout house BC Partners and employs 5,596 people, said […]

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